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+00 34 91 264 83 53 info@madridfly.com Las Rozas de Madrid Mon-Fri: 10:00 - 19:00

Frequently Asked Questions

Here you will find the answers to the questions most commonly asked.

Please read below and if you can't find the answer to your doubts feel free to contact us.

Who can fly?

There’s no experience requirement, so all experience levels can fly. Flyers must be in good health and physical condition.

If you have previously had a shoulder dislocation or back or neck problems you should not fly. Pregnant women should not fly.

Madrid Fly is completely wheelchair accessible. There are ramps at the entrance and a specially designed fully equipped wheelchair accessible bathroom which even includes a shower on the ground floor. There are also lifts for access on all levels, although first-timers have all the facilities they need on the ground level.

People with certain disabilities might be able to fly, depending on the disability.

Please contact us for details – we’d love to get you flying!

Is it safe?

Flying at Madrid Fly is completely safe. It is comparable to being in a swimming pool.

We have highly-trained and certified (by the Tunnel Instructor Organisation) instructors, who will guide and supervise you at all moments. This guarantees a safe environment for the enjoyment of your flight session. Your flight instructor will accompany you through your entire flight experience regardless of your level of experience.

How long is a flight?

The entire first-time flyer experience takes approximately 2 hours from start to finish. Often flyers might stay at the wind tunnel for a while longer, depending on if they want to watch other flyers or have something at the restaurant.

The actual time that a first timer is in the flight chamber is 60-75 seconds per flight. This is actually longer (almost twice the time) than a tandem freefall experience would be.

If you reserve a package that contains 2 flights, you will have 2 turns in the wind tunnel with an instructor lasting at least 60 seconds each.

Can i Make just One Flight?

No, the minimum amount of flights you can do is 2 flights per person,this is because the first flight is like a test for you of the position and the wind and the second one is when you can really enjoy.

How old do you have to be?

Minimum age is 5 years old.

Is there a weight restriction?

Maximum weight is 120kg.

What time should I get there?

First-time flyers should arrive at least an hour before the time you have booked to fly. That gives you the time necessary to check in, complete your waiver, attend the training session and change into your flight gear. Return flyers should arrive about half an hour before your scheduled flight time.

It is recommended that you make a booking prior to arriving at the wind tunnel. Flight time is allocated on a first-come first-serve basis which means reservations will be attended first.

What should I wear?

Please wear comfortable casual clothes, trainers or running shoes.

You won’t have to change out of these clothes — you wear your flight suit over your clothes.

No loose items (watches, jewelry etc.) are allowed in the ante-chamber or flight chamber due to the possibility of them flying off. The facilities include lockers for storing personal items.

You may wear glasses as we have special goggles that fit over them, holding them in place.

What about my instructors?

All instructors working at Madrid Fly are fully qualified and certified by Tunnel Instructor.org which is the leading wind tunnel safety organization in Europe.

Will you provide videos and photos of my flight?

Yes, Madrid Fly has permanent video equipment installed around the flight chamber that will capture High Quality pictures and videos that will be available to you after your flight.

For safety reasons you are not allowed to bring inside the ante-chamber or the flight chamber any camera equipment, as it can fly off causing damage to the engines and/or harm to flyers.

Videos and photos are an extra that is not included in the regular flight price, unless otherwise specified.

You can buy video and photos from your flight at the reception, after your flight.

Video costs 15 €

Photo costs 5 €

Is there a viewing area of the tunnel?

Yes, you can enjoy in our BarFly while you watch the tunnel.

Why do I need to wear a flight suit?

Our instructors are trained to hold you from the grips on your flight suit should you need assistance.

Can I do tricks and flips in the tunnel?

Madrid Fly’s first concern is for your safety in the flight chamber so the tricks or flips are done by experienced flyers only. Some flyers are able to do turns, move up and down, forwards and backwards during their first flight.

Be sure to ask your instructor how to advance your flying skills.

What is a wind tunnel?

A wind tunnel is a machine that produces the column of air you float on in the flight chamber.

Visit Wind Tunnel for more information.

Do I need to make a reservation?

It is recommended that you make a booking prior to arriving at the Wind Tunnel. Flight time is allocated on a first-come first-serve basis which means reservations will be attended first.

What is included with my flight?

Madrid Fly offers various packages but each First-Time Flyer package includes your training session, use of all the flight gear, your flight time in the tunnel, hands-on personal assistance from your instructor and a personalized flight certificate.

What’s Fox in a Box?

Fox in a Box is a real-life themed escape room company where participants use elements of the room to solve a series of puzzles, look for clues and achieve their mission within 45 minutes.

Which is the objective of the room?

Mr. Fox is looking for the perfect heirs for his empire, so your mission at Mr. Fox’s Legacy is to rise to the challenge. In order to achieve that goal, you’ll have to solve the puzzles that this excentric millionaire has designed and escape from his study. If you reach your goal, you’ll become the chosen ones, the unparalleled heirs of Mr. Fox.

PUBLIC AND PRIVATE SESSIONS

In our room, Mr. Fox’s Legacy, the sessions are public, which means that you may play with other people that visit us at the same time until the room is full. However, if you don’t want to share your session, you can book the room to live the experience all by yourself.

How much does it cost?

You can see our price list by clicking HERE.

How many people can play at the same time?

The minimum number of players required is 2 players, while the maximum is 8 people. It’s important to remember that the maximum number of players cannot be exceeded due to safety reasons.

May I change the date of my booking?

Yes, of course. There’s no problem in changing the date of your booking on the condition that the change is made more than 72 hours before through our email: info@madridfly.com

May children play the room?

Of course they can! Kids must be between 5 and 12 years old and play accompanied by an adult. In the case you booked a private session for kids and no adult wants to go inside of the room, a Game Master will enter the room for the duration of the game to assist the kids throughout the game.

Kid’s birthdays

Sure! This is a perfect activity both for kids to have fun and to rack their brains. There’s also an option to include an afternoon snack. If you need more info, ask us!

When should we arrive?

It’s essential that you arrive at the exact time of your booking. It’s likely that another group has played the game just before you, so, if you get to our place too soon, you may hear some unwanted spoilers. However, if you arrive more than 10 minutes late, your game might not take place.

May we play in English?

At Fox in a Box, all games can be played in both English and Spanish. Once inside of the room, you may talk in your own language. However, for the initial speech (basic instructions) and for the interaction with our Game Masters during the game, you’ll need at least one person that can understand English or Spanish. However, it’s much better if everybody can understand the Game Master.

Where can you find us?

We’re located inside the facilities of Madrid Fly (at a twenty-minute car ride from downtown) at Las Rozas. Our address is Avda. Nuestra Señora del Retamar, 16. If you have questions about how to get to our place, you can call +00 34 91 264 83 53 or take a look at the “Find us” section of www.madridfly.com

ESCAPE ROOM:

How do I book a birthday celebration?

In the section Birthday Celebration you can find different packages according to the number of children that will be participating: between 5 and 8 per game. These packages include the escape room activity, a small gift for each player and a snack after the activity.

What does the snack include?

The snack includes one refreshment, crisps and a couple appetizers for each kid. It will be given out once the escape room activity is finished. If you would like to include cake with the snacks or inform about allergies and intolerance, please send us an email to escaperoom@madridfly.com.

How long will the birthday last?

The escape room activity is one hour long. There is no time limit for snack time, although it is likely to last between 30 minutes and an hour, depending on the children.

Can we add more kids to the activity?

Although we recommend a maximum of 8 kids in order for them to better enjoy the experience, if you wish to add another child to the activity, send us an email to escaperoom@madridfly.com and we will do our best to adjust the game so no kids are left out.